1. Scope and responsibility
This policy describes the website operated under the Pipe Steel Industries name at pipesteelco.com. It covers visitors, business contacts and authorised administrators. It also explains what happens when you use our email quotation links.
2. Information we receive
- Business enquiries: information you choose to send by email or telephone, such as your name, business contact details, company, product specifications, quantities, drawings and delivery destination.
- Website delivery and security: hosting systems may process your IP address, request time, requested URL, browser information and security logs to serve and protect the website.
- Administration: authorised admin sign-in uses an email identifier, credentials and a signed session cookie. The application keeps login-attempt limits and product revision records for security and catalogue management.
- Cookie preference: a first-party cookie remembers whether you accepted or rejected optional cookies. It does not contain your name or email address.
The public site currently has no online checkout, newsletter subscription or visitor account registration. Its quotation links open your own email application; an enquiry is sent only when you choose to send that email.
3. Why information is used
We use information to answer enquiries, prepare quotations, clarify product requirements, communicate about orders, support delivery and documentation, maintain the catalogue, prevent abuse and meet applicable record-keeping obligations. Please send business information relevant to your enquiry and avoid unnecessary personal or sensitive information.
4. Service providers and international enquiries
Information may be handled by the hosting and email providers needed to operate the website and communications. Where required for a quotation or order, relevant details may also be shared with the suppliers, inspection providers and logistics partners involved. International enquiries can involve processing in more than one country. Ask us about the arrangements relevant to your project before sending information that needs special handling.
5. Cookies and tracking
The application currently uses an admin session cookie and a cookie-preference cookie. It does not include optional visitor analytics, advertising pixels or cross-site advertising cookies. Accepting optional cookies does not activate a tracking service that is not installed. If optional technology is introduced, its purpose and providers must be disclosed and the consent configuration updated before use.
See the Cookie Policy. You can reopen Cookie settings in the footer at any time.
6. Retention and security
Business correspondence and order information are retained for the period needed to handle the enquiry or transaction and applicable obligations. Hosting-log retention depends on the hosting configuration. Contact us for details relevant to your information. The admin session lasts up to eight hours; your cookie preference lasts up to 180 days unless cleared earlier.
Access controls, encrypted HTTPS delivery and restricted administration help protect information. Please use appropriate secure channels for confidential project material; no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and requests
You can choose what to send, reject optional cookies, change a cookie preference, or ask about access, correction or deletion of information relating to you. Requests are handled under the rules applicable to the information and may require identity verification. Some records may need to be retained for transaction, security or legal reasons. Changing a cookie choice does not cancel correspondence or an order.
8. External services and changes
Your email provider and any external website you choose to visit operate under their own privacy terms. This policy describes this website rather than those services. Material changes will be reflected in this page and its update date; changes to optional-cookie purposes require a renewed choice.
Contact us
For questions about this policy, email info@pipesteelco.com. Include enough detail for us to identify and respond to your request.